World’s Best SME Banks 2023: Regional Winners

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SMEs are an necessary engine of job creation and financial progress. However not like in developed nations the place they’re handled because the goose that lays the golden eggs, in Africa it is survival of the fittest.

In keeping with African Improvement Financial institution information, SMEs account for as much as 90% of African companies and practically 70% of employment. However they’re engaged on his $421 billion funding shortfall. Lack of entry to credit score and different challenges imply a excessive mortality price for small companies.

Frédéric Oudéa, CEO of Societe Generale, argues that small companies should not undergo a lot in a continent filled with alternatives for profound change. “I’m satisfied that progress in Africa will come primarily from the non-public sector,” he stated, including that SMEs are important to creating this occur.

Societe Generale desires to assist small and medium enterprises in Africa develop and prosper. With SMEs making up two-thirds of his company purchasers, the financial institution has adopted multi-faceted assist as a key focus of its technique. This, coupled with the Develop with Africa initiative and the Girls in Africa challenge, has raised greater than $100 million of his funding that may lend to small companies.

Over the subsequent three years, the financial institution plans to double its lending to SMEs. That is based mostly on the understanding that these companies signify Africa’s future in assembly the continent’s long-term challenges, notably job creation and innovation.

Asia Pacific


OCBC Financial institution has been acknowledged because the Greatest SME Financial institution in Asia Pacific by World Finance, recognizing the financial institution’s excellent assist for the SME ecosystem.

It has facilitated digital and sustainable financing within the area in an more and more troublesome enterprise atmosphere.

The financial institution efficiently opened 98% of SME accounts digitally and executed 86% of SME banking transactions digitally. We proceed to assist small companies unlock the worth of their information and drive higher enterprise outcomes.

In Singapore, OCBC has built-in its enterprise treasury administration capabilities into its digital enterprise banking platform. It offers small companies a 360-degree view of gross sales, bills, and money move developments, serving to them establish patterns and acquire key insights for higher enterprise planning.

The financial institution additionally launched the OCBC SME Sustainable Finance Framework to simplify entry to cheaper inexperienced loans to assist small companies transition to sustainability.

We now have additionally rolled out the framework to the important thing markets of Malaysia, Indonesia and Hong Kong to fulfill related native certifications and requirements.

In the meantime, banks have launched the OCBC SME Index in Singapore to constantly monitor the developments and efficiency of SMEs. Accessible as a quarterly report, the Index helps banks deal with small enterprise progress areas and study the place small companies want assist.



Banreservas has been the most important financial institution within the Dominican Republic since 1941 and the one financial institution with bodily branches in each province of the nation. About 15% of Banreservas’ complete enterprise is in small companies, representing his $1.02 billion within the financial institution’s $6.95 billion portfolio.

When a authorities survey discovered that 74% of SMEs within the Dominican Republic needed to droop operations throughout the Covid-19 pandemic and the remaining SMEs needed to cut back operations, Banreservas was utilized by the Dominican authorities as a associate to implement a collection of emergency monetary measures. measures. Along with issuing and managing pandemic-related loans and contours of credit score. Banreservas created a program known as Fomenta Pymes (“Promote SMEs”) to combine merchandise, companies, service channels and different advantages into this necessary sector. Services provided embrace digital payroll companies and insurance coverage to guard towards hearth, accidents, mechanical failure, civil legal responsibility, and different catastrophic occasions. Emergency highway service and towing for firm automobiles can be found. Pocket POS options enable even small companies to just accept credit score and debit purchases by way of iOS or Android cellphones.

Central and Jap Europe

TBC Financial institution

Georgia-based TBC Financial institution helps the expansion and growth of SMEs, successful the Greatest SME Financial institution in Central and Jap Europe award for innovation and presence in agriculture, commerce, hospitality and leisure sectors . That effort earned him his 65% market share in newly registered Georgia corporations.

The financial institution’s technique consists of strengthening digitization, automation and distant companies. In 2021, we’ve got absolutely automated small mortgage approvals and shortened the approval course of. For bigger loans, monetary statements for SMEs are robotically generated.

Digital companies proceed to be in excessive demand, with round 90% of the financial institution’s energetic authorized prospects utilizing enterprise web or cellular banking, and likewise open banking, so all accounts in varied Georgian banks might be seen in a single place. TBC applied revolutionary options in its enterprise app to allow computerized funds and transfers in any overseas foreign money. Its new Funds Area platform helps small companies handle their day-to-day transactions and different funds.

Agriculture accounts for roughly 7% to eight% of Georgia’s GDP and TBC has launched a spread of merchandise to assist this business. These embrace loans accessible to SMEs that produce, retailer, course of or promote agricultural commodities, working capital for start-ups trying to develop farms, and SMEs that generate earnings from agricultural actions of fee playing cards. TBC additionally supplies co-financing with the Georgian Ministry of Agriculture to enhance agricultural processes.

latin america

BTG Pactual Firms

BTG Pactual Empresas has seen the way forward for small enterprise banking. The longer term is digital. The Brazilian financial institution, previously often known as BTG+ Enterprise, now conducts just about all of its enterprise within the digital world. Its centralized expertise permits low-touch on-line processes from small enterprise account utility and onboarding to funds and collections. These improvements are designed to offer small companies with all kinds of low-cost services and products. For instance, small enterprise prospects do not incur month-to-month account charges or setup prices. Accessibility can also be a giant draw for his SMEs. In 2022, his 99% of recent SME accounts had been absolutely practical inside his hour of utility.

The significance of serving the Brazilian SME market can’t be overestimated. BTG Pactual Empresas estimates that SMEs make up round 90% of the nation’s companies and are the most important supply of job creation within the nation.

SMEs are excited about merchandise from BTG Pactual Empresas. Banks’ SME portfolios will develop by 82% year-on-year from 2021 to 2022, with SME lending reaching R$18.9 billion (roughly $3.6 billion), a rise in banks’ complete enterprise within the first quarter of 2022 reached 17%. Photo voltaic and inexperienced loans, in addition to loans to women-owned companies, facilitate credit score acquisition for SMEs concerned in these sectors. Often, it takes solely about half-hour to deposit. Different companies embrace insurance coverage companies, funding companies, and overseas trade companies.

center east

Qatar Nationwide Financial institution

With the nation’s largest community of ATMs and branches, Qatar Nationwide Financial institution (QNB) supplies the companies Qatar’s SMEs want. He additionally affords his SME Heart in Doha, devoted to assembly the necessities of SMEs. The financial institution at present serves greater than 22,000 of the roughly 60,000 SMEs working within the nation.

QNB affords a variety of services and products to those prospects. These embrace working capital and commerce merchandise, industrial loans and bank cards. In collaboration with the Qatar Improvement Financial institution, we additionally supply a program to fund startups that aren’t eligible for loans. On-line and cellular capabilities allow invoice funds and different enterprise administration duties. Notable amongst these digital companies is the Commerce Portal, which helps importers and exporters with QNB accounts to finish their commerce transactions. For retailers, QNB affords a variety of POS options that may be personalized to fit your enterprise necessities.

North America

Royal Financial institution of Canada

Royal Financial institution of Canada (RBC) has greater than 1,000 branches nationwide, however conventional banking capabilities are just the start of the wide selection of companies provided to companies, together with small companies. Enterprise registration, authorized help, digital transformation companies, analytical insights, advertising and marketing help, e-commerce help, and worldwide commerce companies are all supplied. So does the Small Enterprise Navigator, designed to assist folks within the early levels of proudly owning a enterprise. RBC Enterprise, Ownerr is his on-line platform that has helped over 55,000 entrepreneurs launch their companies. With RBC Perception Edge, companies can leverage aggregated information to realize higher market insights and appeal to new prospects.

Western Europe


With workplaces in Spain, Portugal and the UK, Santander has been awarded the Greatest SME Financial institution in Western Europe award. Small enterprise prospects make up greater than 90% of the financial institution’s complete energetic company prospects, and about 80% of small enterprise prospects are digital.

In Portugal, Santander focuses on your entire worth chain for SMEs with an expert, proximity-based industrial method. The corporate has 22 enterprise facilities, greater than 90 enterprise managers and about 300 enterprise managers from his practically 340 branches, not solely specializing in small and medium enterprises, but in addition digital channels There may be additionally rising curiosity in The financial institution has created an ecosystem of portals, monetary merchandise, companies, and instruments for omnichannel experiences that assist small companies do enterprise in an more and more digital world.

Santander is targeted on growing partnerships and merchandise that meet the altering wants of SMEs and the challenges introduced by environmental, social and governance issues, in addition to rising digitization and globalization. The financial institution supplies ongoing assist to SMEs by securing liquidity with the State Assist Credit score Facility and offering monetary help traces to Portuguese corporations.

Digitized options akin to market Santander Commerce, buyer care service Worldwide Desk and international fee platform PagoNxt have made it simpler for SMEs to increase their enterprise throughout borders. Santander additionally affords personalized options to assist small companies turn into extra environment friendly and sustainable by lowering power prices.

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